Privacy policy

Effective Date: August 1, 2026

At Ovenora, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have regarding your personal data when you visit https://www.ovenora.shop or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you interact with our website, we may collect different types of information, including:

Personal Information

Information you voluntarily provide, such as:

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely through our payment providers)
Order history
Any information you provide when contacting customer support

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages viewed
Date and time of your visit
Referral source
Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Confirm purchases and send order updates.
Provide shipping notifications and tracking information.
Respond to customer service inquiries.
Improve our website, products, and customer experience.
Detect fraudulent or unauthorized activity.
Comply with legal obligations.
Send promotional emails when you have chosen to receive them.

Payment Information

We offer secure checkout using trusted payment providers, including:

Shop Pay
Visa
Mastercard
American Express
Discover
Diners Club
Apple Pay
Google Pay
PayPal Wallet

Ovenora does not store your complete payment card information on our servers. Payment information is handled securely by our authorized payment processing partners.

Cookies

Our website uses cookies and similar technologies to improve your shopping experience.

Cookies help us:

Remember your shopping cart.
Save your preferences.
Analyze website performance.
Improve website functionality.
Provide a smoother browsing experience.

Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling cookies may affect certain website features.

How We Share Information

We do not sell or rent your personal information.

Your information may be shared only when necessary with trusted third parties, including:

Payment processors
Shipping and delivery providers
Website hosting and technical service providers
Fraud prevention and security partners
Government or legal authorities when required by applicable law

Each service provider is expected to use your information only for the services they perform on our behalf.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

Although we work hard to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Complete your orders.
Provide customer support.
Meet accounting and tax requirements.
Resolve disputes.
Comply with applicable legal obligations.

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

Access your personal information.
Request corrections to inaccurate information.
Request deletion of eligible personal information.
Object to or restrict certain processing activities.
Withdraw marketing consent at any time.

To exercise these rights, please contact us using the information below.

Marketing Communications

If you subscribe to our promotional emails, you may receive updates about new products, special offers, and seasonal promotions.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our marketing emails or by contacting our support team.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, security, or content of websites that are not operated by Ovenora. We encourage you to review the privacy policies of those websites before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information from a child has been collected unintentionally, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be posted on this page with a revised Effective Date. Continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.