Refund policy

At Ovenora, we want you to shop with confidence. If your purchase does not meet your expectations, we're here to help make the return process as simple as possible.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition.
Include all original packaging, accessories, manuals, and parts.
Show no signs of wear, damage, or alteration caused after delivery.

Products returned without meeting these conditions may not be eligible for a refund.

How to Start a Return

To begin the return process, please contact our customer support team before sending your item back.

Email: support@ovenora.shop

When contacting us, please include:

Your order number
The item(s) you wish to return
The reason for your return

Our support team will provide return instructions and the appropriate return address.

Please do not send any item back without receiving return authorization, as this may delay or prevent your refund.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrives damaged, defective, or an incorrect product was sent.

We recommend using a shipping service that provides tracking, as Ovenora cannot be responsible for returns lost during transit.

Non-Returnable Items

The following items cannot be returned:

Products that have been used, assembled, or damaged by the customer.
Items returned without original packaging or essential components.
Products marked as final sale or non-returnable at the time of purchase.
Gift cards, if applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

Your order number
A brief description of the issue
Clear photos showing the product and packaging

We will review your request and work toward an appropriate solution, which may include a replacement or a refund.

Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed after approval. Depending on your financial institution, it may take additional time for the funds to appear in your account.